1. Overview

At Ayzex, customer satisfaction is our top priority. Our return and refund policy is designed to be transparent, fair, and easy to understand. Please read the details below to ensure a smooth experience in case of any issues with your order.

2. Eligibility for Returns & Refunds

A customer may be eligible for a return or refund under the following circumstances:

  • Defective Product: If the item received is damaged or has a manufacturing defect.
  • Incorrect Product: If the wrong item was delivered.
  • Misprint or Quality Issue: If the print or product quality is not up to the standard.

3. Return Window

  • Customers have 48 hours from the time of delivery to report any issues.
  • If a complaint is not raised within this time, the order will be considered final, and no return/refund requests will be entertained.

4. Return Process

  • To initiate a return, the customer must contact us at refund@ayzex.com within the 48-hour window.
  • The email must include order details, a brief description of the issue, and supporting images.
  • Our team will review the request and provide return instructions if the claim is approved.
  • The customer must return the item to the delivery agent at the time of pickup.

5. Refund Process

  • If a return is approved, a full refund will be processed.
  • Refunds will be issued through the same payment method used during the purchase.
  • The refund will be processed within 5-7 business days after product inspection.
  • If the customer wants to keep the product, a refund will not be issued.

6. Exceptions

  • Customized or Personalized Products: These are non-refundable unless defective.
  • Change of Mind: Orders cannot be returned or refunded if the customer changes their mind.
  • Late Claims: Requests made after 48 hours of delivery will not be accepted.

7. Membership-Based Refund Rules

  • If a customer has purchased a membership plan, they can delete their account and request a refund only after settling all outstanding membership fees.
  • If the customer requests account deletion within 24 hours of their last membership payment, they will be allowed to delete their account along with stored payment details.
  • If the customer continues using the membership beyond 24 hours, they must pay for the ongoing membership period before account deletion.
  • In case of confusion, the customer can contact account-activity@ayzex.com for assistance.

8. Dispute Resolution

  • If the customer disagrees with the refund decision, they can raise a dispute at support@ayzex.com.
  • Our team will review the case and provide a final decision within 7 business days.

9. Contact Us

For any queries regarding returns and refunds, reach out to us at:

By purchasing from Ayzex, you agree to the terms outlined in this Return & Refund Policy.